Perception verses Reality

One of my first mentors, Denny Williford, told me a story. Over the years, I’ve retold this story dozens of times and I’m sure that some of the details have changed over time but here’s my current version. 🙂

The management for an expensive high rise apartment complex had an issue. Their tenants who lived in the upper and most expensive floors were complaining that the elevator was “just too slow”.

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